FAQs
Frequently Asked Questions
1. What is Furnova’s return policy?
You can return most items within 30 days of receiving your order. The item must be unused, in its original packaging, and in the same condition you received it. To initiate a return, please contact us at contact@furnova.shop.
2. How long does it take to process an order?
Orders are typically processed within 2 business days after payment confirmation. Once processed, shipping times vary:
- USA: 5 to 8 business days
- UK: 6 to 12 business days
3. Can I change or cancel my order?
You can cancel or modify your order within 24 hours of placing it, provided the order has not been processed or shipped. Please contact us immediately if you need to make changes.
4. Do you offer international shipping?
Yes, we ship to the USA and the UK. Currently, we do not offer shipping to other countries.
5. What if my item is damaged or defective?
If your item is damaged or defective, please contact us within 7 days of receiving it. We will arrange for a replacement or a refund, depending on your preference.
6. Do you charge for shipping?
We offer complimentary shipping on all orders within the USA and the UK.
7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and bank transfers for large orders.
8. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this to monitor the progress of your delivery.
9. Can I return a sale item?
Sale items are generally final sale unless specified otherwise in our promotions. Please refer to our Return Policy for further details.