Warranty Policy

Furnova 1-Year Warranty Policy
At Furnova, we are committed to providing products of the highest quality, and we understand that peace of mind is important to our customers. To demonstrate our commitment to excellence, we offer a 1-Year Warranty on all of our products. This warranty ensures that you can shop with confidence, knowing that any defects in material or workmanship will be handled with care.

What is Covered by the Warranty?

  • Manufacturing Defects: If a product fails due to a defect in material or workmanship under normal usage conditions, we will repair or replace the item at no cost to you.
  • Functional Issues: If your product stops working or malfunctions within 1 year from the purchase date, we will assess the situation and offer a suitable solution.

What is Not Covered?

  • Damage from misuse or neglect: Accidental damage, mishandling, or improper installation is not covered under the warranty.
  • Normal wear and tear: Items such as furniture or appliances that show signs of normal wear from regular use (e.g., fading, scratches, or upholstery wear) are not covered.
  • Modifications: If the product is altered or repaired by unauthorized persons, it may void the warranty.

How to Request Warranty Service

To file a warranty claim, follow these simple steps:

  1. Contact Us: Reach out to our customer support team at contact@furnova.shop or call us at +1(360) 980-0185. Be sure to include your order number, the product in question, and a description of the issue.
  2. Provide Documentation: We may request photos or videos of the product and its issue to assist with the evaluation.
  3. Shipping Instructions: If we confirm a warranty issue, we will guide you on how to return the item for inspection. Shipping costs for defective products are covered by Furnova.

Warranty Duration

  • The warranty is valid for 1 year from the date of purchase. The warranty is not transferable and only applies to the original purchaser of the product.

Exclusions

  • Products damaged by natural disasters, fire, or accidents are not covered.
  • Products used for commercial purposes or rentals are excluded from this warranty.

We aim to ensure your satisfaction, and if you experience any product issues, please contact us immediately. We are here to help!